Deliver + 1
In the last post we discussed how to figure out what your customers want in order to experience a positive shopping experience. Today we will go over the concept of Deliver +1 and how this can elevate your customer service to the next level. I’ve decided to split up this post, so the next one […]
Another Secret Revealed
In the last post we outlined the first secret to building a solid customer service plan and how to establish your vision for your business. Today we will discuss the second secret in elevating your satisfied customers to raving fans. It is imperative that you know what your customers want. Familiarize yourself with who your […]
Shhh… I Have a Secret
Customer service is a hot topic and can make or break your business. Consumers have little patience for poor customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something, or trying to communicate through a language barrier. If […]
Add Some Compost
In the last post we covered the first three of the 7 specific areas you need to consider in your franchise prototype process. To refresh your memory they are: · Primary Aim · Strategic Objectives · Organizational Strategy · Management Strategy · People Strategy · Marketing Strategy · Systems Strategy These 7 areas will fine […]
The Corporate Puzzle
These are the 7 specific areas you need to consider in your franchise prototype process: · Primary Aim · Strategic Objectives · Organizational Strategy · Management Strategy · People Strategy · Marketing Strategy · Systems Strategy These 7 areas will fine tune your plan for the ultimate level of success. In this post, we are […]
Mortar Makes it Happen
Today we are going to examine the three keys to business development and how you can put the right bricks in place to build a solid foundation. There are three main areas of business development: · Innovation · Quantification · Orchestration If done well these three areas will help you build a solid foundation for […]
You Turn Me Right ‘Round Baby, Right ‘Round
The biggest area of turn-key businesses is franchises. There is a franchise for ever industry in the world. They are fairly easy to acquire and come with a pre-packaged, easy-to-assemble system. McDonald’s is a prime example of a franchise business, more specifically a 12-figure, 38,000 franchises example. There are a few things we are going […]
Expand the Life of Your Business
Today we will explore the life cycle of a business and how to get the most out of each cycle while also extending the lifespan of your business. The four different stages of a business life cycle are: · Infancy · Adolescence · Growing Pains · Maturity We’ll look at what each of these cycles […]
Gather the Troops
Today I’d like to focus on the different types of support staff you will require and what makes them so integral. There are essentially three key roles that need to be filled to set your business up for success: · The Technician · The Manager · The Entrepreneur All of these roles must be played […]
Are You Aiding & Abetting E-Myths?
Today we are going to embark upon a journey through the world of e-myths and debunk them to help you avoid falling into the e-myth trap. First, let’s take a minute to discuss what an e-myth is. An entrepreneurial myth, or e-myth, is an assumption that anyone can succeed at business with: · Desire; · […]