TM Pro Plumbing

Residential plumbing business operating across Sydney, NSW. 
“Working with SK Business Coaching has been a real game-changer for my business. In just 12 months, we’ve increased revenue by 69% and improved our net profit by 23%. Scott has helped me restructure the business, implement new systems, and make better decisions based on data.”

TM Pro Plumbing, led by Tom Masters, is a growing plumbing business operating across Sydney, offering a range of high-quality plumbing services. Starting as a sole trader, Tom recently transitioned TM Pro Plumbing into a company, solidifying its growth and future trajectory. While Tom had the technical expertise to handle the day-to-day plumbing needs, he sought out business coaching to drive further growth and ensure a structured approach to managing the business.

Before engaging with SK Business Coaching, Tom faced several challenges related to scaling his business and managing profitability. Recognising the need for expert guidance, Tom was eager to work together to achieve tangible results.

Challenges

Before working with SK Business Coaching, TM Pro Plumbing faced the following key challenges:

• Pricing and Cost Management: Struggling to review and adjust pricing to reflect market demands while controlling overhead costs.
• Cash Flow Management: Inconsistent cash flow due to delayed debtor payments, impacting day-to-day operations.
• Staffing: Needed to restructure staffing to support business growth while maintaining service quality.
• System Inefficiencies: Outdated systems, including quoting, job analysis, and accounting practices, slowed down operations.

Objectives

Through business coaching, Tom aimed to achieve:

• Revenue and Profit Growth: Driving significant growth in both revenue and net profit.
• Operational Efficiency: Streamlining processes to allow for better decision-making and business scalability.
• Accountability and Support: Ongoing accountability and guidance to ensure follow-through on action steps.

Solutions

During the coaching sessions, we focused on several critical areas to improve the performance and profitability of TM Pro Plumbing:

• Revenue Growth: Increased revenue by a 69% rise from the previous year.
• Profit Growth: Achieved a 23% increase in net profit.
• Cost and Price Adjustments: Successfully reviewed pricing and reduced unnecessary costs, improving profit margins.
• Staffing Restructuring: Realigned the team to ensure the right people were in the right roles, ensuring optimal service delivery and scalability.
• System Overhaul: Implemented a new accounting system, enhanced quoting and job analysis processes, and introduced consistent cash flow management strategies.
• Market Dominating Position (MDP): Developed a clear and simple MDP to set TM Pro Plumbing apart from competitors.

Results

• Increased Revenue & Profit: As mentioned, the business experienced significant revenue and profit increases, resulting in a stronger financial position.
• Operational Improvements: The implementation of new systems and policies led to more efficient operations and better decision-making.
• Strategic Growth: Tom was able to successfully transition the business from a sole trader to a company, positioning TM Pro Plumbing for future growth.

Conclusion

With the support of SK Business Coaching, TM Pro Plumbing has seen remarkable growth over the past year. Through structured coaching sessions, tailored strategies, and continuous financial guidance, Tom has been able to transform his business, moving from a sole trader to a company with a clear growth trajectory.

Testimonial

“Working with SK Business Coaching has been a real game-changer for my business. In just 12 months, we’ve increased revenue by 69% and improved our net profit by 23%. Scott has helped me restructure the business, implement new systems, and make better decisions based on data. It’s a real partnership, and I feel confident that with Scott’s continued support, TM Pro Plumbing will continue to grow.”

– Tom Masters, Owner of TM Pro Plumbing –

Ready to elevate your business and achieve similar results? Contact Scott today at SK Business Coaching to hear how I can help your trades-based business reach its full potential.